案例研究 2020年2月2日

德勤-卓越澳博官方网站 & 可持续性

所面临的挑战

Deloitte is one of the largest 专业澳博官方网站 providers in the world, employing over 16,500 staff in the UK alone.

我们的 relationship with the company started in 2005. 作为 of a total facilities management (TFM) solution across their UK real estate portfolio, they required a cleaning partner who could deliver service 以可持续的方式追求卓越.

解决方案

We deployed a London-based central management team to be 对澳博官方网站治理负责. This centralised management model enables cross-service MI reporting and prompt decision making via our National 运营中心(NOC).

To deliver service consistency, a 清洁 Performance & 任命交付经理. 这个角色, 这个合同有什么独特之处, is responsible for ensuring service delivery adheres to an agreed Contract Quality management plan.

A personal touch also defines our approach: as part of our service delivery we have introduced a non-disruptive ‘Ground Hog Day’ service model – this cleaning is undertaken at night and, as the building is meticulously reset each night, a seamless client experience is delivered each 早.....

The cleaning services we provide include:

  • 大扫除
  • 管家的职责
  • 深层清洁
  • 清洗窗户
  • 地毯项目组合管理系统
  • 活性清洁
  • Ad-hoc works: window cleans, hard floor cleans, jet washing, upholstery, as well as regular PPM

To ensure our cleaning staff have the requisite skills to deliver to very high standards, we have instigated a BICSc approved onsite training 学院. All cleaning staff undertake a ‘Journey to Service Excellence’ programme that is aligned to Deloitte company values.

In support of Deloitte’s 可持续性 requirements, we deployed a ‘Purex’ chemical-free cleaning system. 水基清洗 solution uses a seven-stage filtration process that, when compared to more traditional methods, is more environmentally friendly, delivers improved cleaning 性能和降低成本.

We have also deployed proprietary 科技nology to support our 团队. A bespoke app allows cleaners to request support or report problems in 实时. It includes the ability to submit photos, enabling accurate triage 以及权宜之计解决问题.

结果

5-star hotel-style cleaning is the standard across the 整个房地产. At the Deloitte London campus alone, this exceptional performance has been recognised by the award of over 30 Mitie Stars.

In addition, Deloitte employees have used their own company recognition schemes to acknowledge the excellent performance of Mitie colleagues. 这些 awards demonstrate that for many Deloitte employees our cleaning 团队 are not simply people who turn up and clean, rather, they are thought of as essential members of 德勤团队.

其他信息

The British Institute of 清洁 Science (BICSc) is the cleaning 行业’s largest independent professional and educational body. 他们是 raising the standards through professional standards and accredited training. 我们的 onsite 学院 uses BICSc accredited trainers, ensuring our cleaning 团队 理解:

  • 清洁 operations health and safety
  • COSHH
  • 动态风险评估
  • 电气安全
  • 安全使用和爱护设备
  • 正确稀释的重要性
  • 仓库清洁.

Some of the key benefits of using the Purex filtration 系统包括:

  • Environmental 可持续性: Zero chemical or packaging waste, and no transportation of chemicals to site
  • 增加了哦&S:没有COSHH要求
  • Healthier client environment: No risk from 化学物质接触
  • 显著降低成本

读下

参见参考资料档案